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- A.E.S. Policy -
Shipping Policy
Orders received by 1:00 P.M. CST for in-stock items usually ship the same day. Backordered items are shipped the day they are received. Customers will be notified if backorders are delayed or if the item becomes no longer available.
Repair Estimate Policy
Will provide the customer a free estimate on tools left for repair if, upon tear down and examination, the technician determines the cost of repair will exceed 50% of the manufacturers published listuser or consumer new tool price. The customer in this circumstance will be called for approval before we proceed to repair the tool. Historically, A.E.S. provided free repair estimates when requested. Escalating labor costs, increased demand for estimates, a high refusal rate, and general abuse of the program, necessitated termination of the free estimate program.
Refused Estimate Policy
Tools disassembled for an estimate will not be reassembled free of charge when the estimate is refused. Assembly, when ordered, will be billed at 50% of the standard labor charge for tool repair. A.E.S. assumes no responsibility for tools assembled without repair. Customer assumes full responsibility for any personal injury or property damage resulting from any attempt to use the reassembled tool. Estimates will be given promptly. Tools will be repaired upon approval. Refused estimates will be disposed of after five working days unless A.E.S. is notified in writing upon refusal to hold for pick up. We cannot be responsible for refused estimates in any event for more than ten working days.
Manufacturer's Warranty
Manufacturer's product warranties are often misunderstood. Product warranty can mean a number of things. To most manufacturers in our industry it's a guarantee against defects in material and workmanship for a specified time period. Most manufacturers state very clearly in their warranty statement that warranty (repair or replacement) does not apply to normal wear and tear, abuse, misuse, and/or accidental damage.
Warranty (repair or replacement) does not apply to wear or damage caused by improper (or lack of) maintenance. Introduction of foreign material such as dirt, water, sand, metal shavings, etc. In grease or oil that results in premature failure of a lubricating device (for example) would negate warranty consideration. Using air pressure higher than recommended, failure to properly lubricate, accidental breakage, etc. Could negate pneumatic power tool warranty consideration. Overloading, side loading and introduction of improper fluids in jacks are other examples of tool failure causes that could void warranty consideration. And it's usually stated that the manufacturer is the final if not the sole authority in deciding the validity of warranty claims. Defects more often than not show up right out of the box. Almost certainly, in 90 to 120 days of normal service. Manufacturer's warranty is important. That's why it's wise to read the warranty statement very carefully and make sure you understand it. Most manufacturers require proof of purchase (a copy of the purchase invoice) for warranty consideration. Warranty claims must be made at the time the tool is brought in for repair.
Return Policy
Customers must call A.E.S. to receive a Return Authorization Number (R.A.N.) prior to returning any product. The customer is responsible for return freight and /or shipping charges. Return total value $5.00 or less can not be returned.
Product must be returned within 10 business days for credit or refund. Credit or refund does not apply to any handling and/or shipping charge paid. All returns must arrive with a copy of the original purchase invoice. Tools must be in their original box. Parts must be in their original box or container. Parts that have been installed cannot be returned for credit or refund. A 20% re-stock fee is charged for each returned item.
Defective Returns
Customers must call A.E.S. to receive a Return Authorization Number (R.A.N.) prior to returning any product.
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